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Are there any additional charges on delivery?
No delivery charges are placed on order of KD 20 or more. A delivery charge of KD 1 is applied on all orders below KD 20. 
What are the areas covered by the service?
DOWA serves all areas, in all governorates of KUWAIT
How long does the delivery take?
Delivery takes a maximum of 180 minutes depending on the delivery destination. 
I have a Medical prescription; can I get it from you?
In accordance with the laws and regulations of the Ministry of Health, certain medicines cannot be dispensed without a prescription.
Is your delivery service available 24/7?
Currently the service is available from 10 am to 10 pm from Saturday to Thursday. And from 5 pm to 10 pm on Fridays. If an order is placed outside working hours, it will be delivered to you on the next working day.  
What are other services do you have beside delivery?
DOWA provides useful and updated medical and health information 
Does “DOWA” work under the regulations of MOH?
Yes, Dowa is working through a chain of pharmacies that are registered and approved by MOH.