Conditions of use



Terms & Conditions

Welcome to our web site. The following document contains the Terms and Conditions that govern your use of this website. They describe your rights and responsibilities. Please take a few minutes to review these Terms and Conditions. Your use of this web site constitutes your agreement to follow these rules and to be bound by them. This site is owned and managed by National Care Group W.L.L (registration license No. M 4528/2005) (hereinafter referred to as “'we', 'us', 'our' or 'it'). We reserve the right to add to, delete or change these terms because of frequent changes in Business policies. As such, you should check these terms and conditions from time to time for such changes. 


Returns Policy

According to the regulations of the Ministry of Health no return or exchange is allowed after delivery, except in the circumstances where the product is damaged or incorrect from that which was ordered. 

Damaged items

We will replace or refund (at our discretion) any items delivered to you that are damaged or defective at no extra charge if you notify us within 24 hours of receipt. 

Incorrect Items Ordered

If we have sent you an incorrect product from that which you have ordered please notify us within 24 hours of receipt and we will do all necessary procedures to replace the wrong item without any extra charges and within 24 hours. 


Product Description and Colors

We have done our best to display as accurately as possible the description and colour of products shown on our website. However, we rely on information provided to us by our suppliers and packaging colours may differ depending on different computer screens.

Communication from us

As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these alerts. Please advise us at the time of placing your order that you do not wish to receive alert emails and we will disenable that function from your account. Each and every one of these communications will contain a clear link to Unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date. 




  • Delivery will take up to 180 minutes from the time the order is placed for the fast oreders
  • No delivery charger is applied on orders for next day delivery
  • A delivery charge of KD 1 will be applied on all order which are delivered on the same day 

Working time


Working time

Our working time for delivery is: 

Saturday – Thursday: from 10 am to 10 pm.

Friday : from 5 pm to 10 pm.


Note: In the situation where an order is placed outside working hours, customers could choose their preferred delivery time on the following working day. 


Costumers could pay for their orders either online before delivery or at delivery; they could pay by cash, K-net or DOWA vouchers. 






Gift Vouchers 




  • Select the amount you would like to purchase (you can buy more than one voucher in the same order).
  • Enter the name and the e-mail of the recipient as well as the personal message you would like to send.
  • once completing the purchase, the recipient will receive an e-mail with (sender information - your personal message - printable version of the voucher – voucher number).
  • For using the voucher to purchase, enter the voucher number in the required field and it will be deducted from the total amount of the order invoice.
  • The voucher is valid for one year.
  • Vouchers should be ordered and paid by K-net only.




Important Note
Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. If you have or suspect that you have a medical problem, promptly contact your health care provider.