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Frequently Asked Questions

 
 
 
 
Q Are there any additional charges on delivery?
No delivery charges are placed on order for the next day delivery 
there are acharges only on the fast delivery 1kd
 
 
Q What are the areas covered by the service?
DOWA serves all areas, in all governorates of KUWAIT
 
 
Q How long does the delivery take?
Delivery takes a maximum of 180 minutes depending on the delivery destination. 
 
 
 
Q I have a Medical prescription; can I get it from you?
In accordance with the laws and regulations of the Ministry of Health, certain medicines cannot be dispensed without a prescription.
 
 
 
Q Is your delivery service available 24/7?
Currently the service is available from 10 am to 10 pm from Saturday to Thursday. And from 5 pm to 10 pm on Fridays. If an order is placed outside working hours, it will be delivered to you on the next working day.  
 
 
 
Q What are other services do you have beside delivery?
DOWA provides useful and updated medical and health information 
 
 
 
Q Does “DOWA” work under the regulations of MOH?
Yes, Dowa is working through a chain of pharmacies that are registered and approved by MOH. 
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