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Shipping & returns

 

Returns Policy

According to the regulations of the Ministry of Health no return or exchange is allowed after delivery, except in the circumstances where the product is damaged or incorrect from that which was ordered. 


Damaged items

We will replace or refund (at our discretion) any items delivered to you that are damaged or defective at no extra charge if you notify us within 24 hours of receipt. 


Incorrect Items Ordered

If we have sent you an incorrect product from that which you have ordered please notify us within 24 hours of receipt and we will do all necessary procedures to replace the wrong item without any extra charges and within 24 hours. 

 

Product Description and Colors

We have done our best to display as accurately as possible the description and colour of products shown on our website. However, we rely on information provided to us by our suppliers and packaging colours may differ depending on different computer screens.


Communication from us

As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these alerts. Please advise us at the time of placing your order that you do not wish to receive alert emails and we will disenable that function from your account. Each and every one of these communications will contain a clear link to Unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date. 

 

Delivery

 

  • Delivery will take up to 180 minutes from the time the order is placed for tha fast oreders
  • No delivery charger is applied on orders for next day delivery
  • A delivery charge of KD 1 will be applied on all order which are delivered on the same day 

Working time

Our working time for delivery is: 

Saturday – Thursday: from 10 am to 10 pm.

Friday : from 5 pm to 10 pm.

 

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